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Tổng đài Tiếp nhận Y tế
healthcare-inbound-reception v1.0.0
Workflow tổng đài y tế: chào hỏi → phân loại nhu cầu (đặt lịch / đổi lịch / hỏi KQ XN / tư vấn) → xử lý → kết thúc
Support
healthcare
inbound
reception
y tế
tổng đài
0
Executions
—
Avg Time
—
Success Rate
7
Skills Used
Workflow Steps (6)
1
greet
Uses skill: greet-customer
2
classify
Uses skill: intent-classifier
3
book_appointment
Uses skill: appointment-booking
4
notify_lab
Uses skill: lab-result-notification
5
answer_faq
Uses skill: faq-answering
6
end_call
Uses skill: goodbye
Inputs
| Name | Type | Required | Description |
|---|---|---|---|
| caller_phone | string | — | |
| clinic_name | string | — | — |
Outputs
| Name | Type | Description |
|---|---|---|
| resolution | string | — |
| appointment_booked | boolean | — |
Thông tin
CreatorPlatform Admin
Published3/4/2026
Timeout300s
Required Skills
greet-customer
intent-classifier
appointment-booking
healthcare-appointment-reminder
lab-result-notification
faq-answering
goodbye
Version History
v1.0.03/4/2026
Initial seed — domain-specific workflow