Quay lại Workflow Store
CSKH Thương mại Điện tử
ecommerce-support-pipeline v1.0.0
Workflow CSKH TMĐT: chào → phân loại (tra đơn / đổi trả / khiếu nại / FAQ) → xử lý → khảo sát
Support
ecommerce
support
cskh
thương mại điện tử
0
Executions
—
Avg Time
—
Success Rate
8
Skills Used
Workflow Steps (8)
1
greet
Uses skill: greet-customer
2
classify
Uses skill: intent-classifier
3
track_order
Uses skill: order-tracking
4
handle_return
Uses skill: ecommerce-return-refund
5
handle_complaint
Uses skill: complaint-handler
6
answer_faq
Uses skill: faq-answering
7
end_call
Uses skill: goodbye
8
survey
Uses skill: post-call-survey-scoring
Inputs
| Name | Type | Required | Description |
|---|---|---|---|
| customer_phone | string | — |
Outputs
| Name | Type | Description |
|---|---|---|
| resolution | string | — |
| satisfaction_score | number | — |
Thông tin
CreatorPlatform Admin
Published3/4/2026
Timeout300s
Required Skills
greet-customer
intent-classifier
order-tracking
ecommerce-return-refund
complaint-handler
faq-answering
post-call-survey-scoring
goodbye
Version History
v1.0.03/4/2026
Initial seed — domain-specific workflow